This morning, Sandy Heierbacher of the National Coalition for Dialogue and Deliberation (NCDD) asked about my views on the intersections of knowledge management (KM) and dialogue and deliberation (D&D). Briefly:
I think the fields have considerable overlap, but have been isolated from one another for several reasons. The networks of practitioners don’t overlap much, knowledge management work is associated with organizations much more than communities and society, and dialogue and deliberation work is associated with the public, communities and society much more than with organizations.
Their purposes are similar. Knowledge management can help people in organizations make better decisions: decisions based on learning, context, varied input…and decisions that are better understood and more readily adopted. Here are obvious links with deliberation. KM can also help people in organizations generate new knowledge and enable innovation. Again, deliberation has the potential to generate knowledge that gives us a new way of looking at intractable problems.
Tools are similar. Sometimes they overlap directly (World Cafe, for example).
They both have many layers. I still enjoy Karl Wiig’s piece about the four facets of KM, including the social movement layer.
There are many ways in which the fields could learn from each other, including:
- underlying theories
- enhancing dialogue in KM processes
- using KM practices to learn about D&D
- getting support to work across boundaries
- comparing and contrasting practices & tools
- measuring value
- finding new ways of thinking about value
- supportive social media
- sharing of innovations in different settings.
For people familiar with D&D and less familiar with KM, here is a wonderful site with KM resources by David Gurteen. For those more familiar with KM, sample sites include the National Coalition for Dialogue and Deliberation (NCDD), the International Association for Public Participation and the Kettering Foundation. Several organizations and universities offer workshops and programs in both fields; I’ve taken the D&D program from Fielding.